Your Privacy Is Our Commitment
At 99kt, the security of your personal information is our top priority. Learn about this policy — what data is collected, how it is used, and what your rights are.
Introduction & Scope
This Privacy Policy ("Policy") applies to the 99kt platform and its associated services. When you visit our website, create an account, or use any of our services, you are considered to have given your consent to the terms of this Policy.
99kt's core goal is to store every user's personal information with the utmost care and responsibility. We believe that transparency and security around data are the foundation of a trusted relationship. That is why we clearly state what information is collected, why, and how it is used.
This Policy has been specifically developed for users located in Bangladesh and is prepared in accordance with local laws and applicable digital security standards.
Section 1: What Information Is Collected
99kt may collect different types of information for various purposes. A detailed description of that information is provided below:
1.1 Identity Information
Information you provide when creating an account:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Additional information provided based on user preference
1.2 Financial Information
Information required for processing transactions:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Note: Full payment card numbers or full bank account numbers are not stored on our servers. Payment gateway providers manage this information according to their own security standards.
1.3 Technical Information
Information automatically collected while you use our platform:
- IP address and device identifier
- Browser type and version
- Operating system information
- Session data and cookies
- Log of pages visited and duration
- Referral source (where you came from to reach the site)
1.4 Gaming Behaviour Information
Information collected to improve your experience on the platform:
- Preferred game categories and play style
- Betting patterns and frequency
- Promotion and bonus usage history
- Account settings and preferences
Section 2: Use of Information & Purpose
Collected information is used only for specific and legitimate purposes. 99kt never uses your information for irrelevant or unauthorised purposes.
2.1 Service Delivery & Management
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Activating bonuses and promotions
- Personalising the gaming experience
- Providing customer service and support
2.2 Security & Protection
- Preventing fraud, money laundering, and illegal activities
- Protecting accounts and preventing unauthorised access
- Detecting and investigating suspicious activity
- Responsible gaming monitoring
2.3 Development & Analysis
- Improving platform performance
- Monitoring and improving user experience
- Planning new services and features
- Diagnosing and resolving technical issues
2.4 Communication & Notifications
- Important account notifications and updates
- Transaction confirmation messages
- Security alerts and service change notices
- Promotional information subject to your consent
Section 3: Information Sharing & Disclosure
99kt does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances:
3.1 Service Provider Partners
Selected third-party providers who operate our services may have access to limited information, such as:
- Payment processing organisations (bKash, Nagad, Rocket and banking partners)
- Technology and infrastructure service providers
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)
- Cybersecurity and fraud prevention service providers
All such partners are contractually obligated to protect the confidentiality of your information and may not use it beyond the defined purpose.
3.2 Legal & Regulatory Authorities
Information may be disclosed in accordance with legal obligations in the following cases:
- As part of a court order or valid legal process
- In response to a legitimate request from a government or regulatory authority
- To comply with anti-money laundering (AML) regulations
- To assist in investigations into fraud or other criminal activity
3.3 Business Restructuring
In the event of a company merger, acquisition, or restructuring, user information may be transferred to the new entity. In such cases, users will be notified in advance and the protections under this Policy will remain in effect.
Section 4: Data Security Measures
99kt employs advanced technical and organisational measures to protect your personal information. Our security framework is as follows:
Encryption Technology
All data transmissions are secured through SSL (Secure Socket Layer) encryption. Stored sensitive information is protected by high-grade encryption algorithms.
Continuous Monitoring
Our systems operate under automated security monitoring 24/7. When suspicious activity is detected, immediate action is taken.
Access Control
Only authorised personnel may access user information. A log of every access is maintained and reviewed regularly.
Secure Infrastructure
Our server infrastructure is operated in accordance with international data centre security standards. Regular backups and a disaster recovery plan are kept active.
While 99kt strives to ensure the highest level of security, 100% security on the internet cannot be guaranteed. Therefore, keep your account password confidential, use a strong password, and contact us immediately if you notice anything suspicious.
Section 5: Cookies & Tracking
99kt uses cookies and similar tracking technologies to operate the website and improve your experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain your login session, manage security tokens, and save language preferences. Disabling these cookies will prevent the service from functioning properly.
5.2 Analytical Cookies
Analytical data is collected to monitor and improve website usage. Information obtained from these cookies is processed anonymously and is not used to identify individuals.
5.3 Managing Cookies
Most cookies can be controlled or declined through your browser settings. Note that declining certain cookies may limit the functionality of the service. Detailed instructions for managing cookies can be found in your browser's help section.
Section 6: Data Retention Period
99kt retains your information only for as long as necessary. The following factors are considered when determining the retention period:
6.1 Active Account
All relevant information is retained while your account remains active. This information is required for service delivery, financial transaction management, and customer support.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period for the following reasons:
- To fulfil legal and regulatory obligations
- To maintain records of financial transactions
- To resolve disputes or handle claims
- To maintain fraud prevention measures
Once the applicable legal period has expired, information is securely deleted or anonymised.
Section 7: Your Rights
As a 99kt user, you have important rights over your own personal information. We respect these rights and help you exercise them:
Right to Access
You may find out what personal information we hold about you and request a copy of that information.
Right to Correction
If there are any errors or incomplete details in your information, you may request a correction. Many details can also be updated directly from your account settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, if there are legal obligations, complete deletion may not always be possible.
Objection and Restriction
You have the right to object to the processing of your data for specific purposes, or to request that processing be restricted.
To exercise these rights or to submit any data privacy-related request, please contact our support team. We will respond to your request within a reasonable time.
Section 8: Protection of Minors
Age Verification
99kt provides services only to individuals aged 21 and above. We do not knowingly collect personal information from minors. If it becomes known that a minor's information has been collected for any reason, that information will be deleted immediately and the associated account will be closed.
If a parent or legal guardian believes that their child has created an account on our platform, please contact us right away. We will take prompt action.
Section 9: Policy Changes and Updates
99kt may review and update this privacy policy from time to time. Revisions may be necessary due to business changes, addition of new services, technological developments, or changes in law.
Users will be notified of significant changes via email or through a notice on the platform. Continued use of the platform after any changes will be considered as your acceptance of the revised policy.
The "Last Updated" date is always displayed at the top of the policy. We recommend reviewing this page regularly.
Section 10: Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, 99kt's support team is always ready to help. You can reach us through the following channels: